Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you’re not completely happy, we offer free returns and refunds within 30 days of delivery.

Eligibility

Items must be in original condition, unworn, unwashed, and with all tags attached
Final sale items are not eligible for refund or exchange
Refunds are issued to the original payment method only

How to Request a Refund

Email support@zucety.com to request your free return label
Pack your item securely and include all original packaging and tags
Drop off the package with the courier listed on your return label

Refund Processing

Once we receive your return, please allow 5–7 business days for your refund to be processed
You will receive a confirmation email once your refund has been issued
Depending on your bank, it may take additional time for funds to appear in your account

Damaged or Incorrect Items
If you receive an incorrect or damaged item, please email support@zucety.com within 7 days of delivery with your order number and a brief description of the issue. We will arrange a replacement or process a full refund at no additional cost.

📩 For all refund inquiries, contact support@zucety.com